Senator John Kerry came to India recently to discuss, among other things, his opinions on outsourcing. During the U.S. elections of 2004, Indians (or at least the Indian media) never quite warmed to Kerry, so I suppose this was a chance for him to go on a goodwill tour and to see outsourcing at its, well, source.
Of course, outsourcing is a very sore subject in the U.S. and its impact has unfortunatley turned some Americans against South Asians. Its short-term effect has meant that many Americans have lost their jobs to workers in India that can do their jobs, if not more efficiently, then more economically. I even have an Indian-American friend whose relative lost her job to an Indian in India!
After being in India for a while, however, I can’t help but be a little touchy when discussing outsourcing with my compatriots at home. The people that I have met here that work at BPOs (Business Process Outsourcing companies) are some of the most diligent, hardworking people. And they aren’t just involved in the telemarketing fields. BPOs such as Wipro, Tata Consultancy Services, e-Serve, and Datamatics have stretched their tentacles to cover industries like IT, banking, finance, government, and entertainment. In fact, outsourcing is involved in almost every industry I can think of (which is even more than the average American can think of), so it isn’t going away anytime soon.
Read More »I Heart Outsourcing!